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Sophisticated hacking techniques and expanding organized cyber-criminal groups are continuing to target financial institutions by, compromising security controls, engaging in account takeovers and creating fraudulent electronic funds transfers.

To help ensure the security of your online transactions, we want you to know that, we will never email, call or otherwise ask you for your username, password or electronic banking credentials.


You can help protect yourself by implementing other risk control processes by choosing a username and password that are a mix of small case letters, upper case letters and numbers or characters and;

  • Periodically change your password
  • Safeguard your name and password
  • Have a firewall in place when conducting financial transactions
  • Logging off the system when you've completed your transactions
  • Always monitor your account activity on a regular basis


In addition we suggest commercial account owners perform their own risk assessment and controls evaluations. For example create a list of risks that your business may be exposed to including:

  • Passwords written down and left out in the open
  • The use of old passwords
  • The possibility of internal theft or fraud
  • A delay in terminating access rights of former
  • The lack of dual control access to online transactions


An evaluation of controls may include:

  • Conducting employee background checks
  • Implement procedures for terminating former employee access
  • Conduct audits of controls
  • Use firewalls to help prevent outside intruders and hackers


Some Federal regulation protection for consumers of electronic funds Transfers exists. For example limits on consumer liability for unauthorized electronic fund transfers is available. There are specific steps that you need to take to resolve an error with your account. However, in order to take advantage of these protections you must contact us immediately if you suspect your access information has been stolen or compromised or you observe any account errors or unauthorized account transactions. Please refer to the Electronic Funds Transfer disclosure that you received at the time you opened your account.


If you become aware of suspicious account activity contacts us immediately at:

509-283-2126 or toll free at 1-877-395-8145 for Small Businesses

Fraud Advisory for Businesses: Corporate Account Take Over


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